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Frequently Asked Questions

How do I make a reservation?
Call us at 877 525 3232.
You can also make reservations online 24 hours a day, 7 days a week. If you do make a reservation online a vacation specialist will contact you to confirm and finalize your rental with in 48 hours. The reservation is not final until approved by agent. Once approved, the reservation is subject to all terms, conditions and policies.

What is your payment policy?
A deposit of 50% of the total price is required at the time of reservation. Final payment is due 60 days prior to arrival. Your encrypted credit card on file will be charged when the balance payment is due.

**Exception: Reservations made within 60 days of arrival must be paid in full by credit card at the time of booking and all monies paid are non-refundable at that time. We do offer travel insurance for your consideration.

What if I need to cancel my reservation?
For reservations cancelled MORE than 60 days prior to your expected arrival date an amount equal to your advance payment less a $100 cancellation fee will be refunded. The total amount of your advance payment will be retained if you cancel WITHIN 60 days of your arrival. Cancellation within 15 days is non-refundable.

Are refunds available in the case of inclement weather?
If you purchase Travel Insurance, yes. If not, no refunds will be given for cancellation or interruption due to weather.

What are your check-in and check-out times?
CHECK-IN time is after 4 p.m. CHECK-OUT time is by 10:00 a.m.

Are security deposits required?
A Security Deposit is required for all rentals. Guest acknowledges Agent's authority to charge their credit card for damages to property rented by guest and/or their family and/or guest(s). You are responsible for any damage to the property during your stay. Your liability is not limited to the security deposit. Deposits will be returned 10-14 days after departure.

How should I leave the property?
Although a cleaner comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting some one's home and your should leave it the way you would want your own left. Excess cleaning, if needed, will be held from your security deposit.

Is there a charge for lost keys?
We leave one key in a lock-box on your door, and one key on the kitchen counter. Please return both of these keys to these locations. There is a $20 lost key charge.

Are telephones available?
Since so many people have cell phones, and tenants usually have 2 or more with them, a lot of owners have eliminated land lines in their properties. Some properties have phones, some properties do not. We do not guarantee phones will be available and do not have the numbers of properties that may provide them.

Is there internet?
Condos A202, F205 and F302 have complimentary internet. We will provide access information in your check-in instructions.

All other condos can access wifi by searching on your wireless networks and clicking on Resortnet2 which will walk you through the process.

One Day Access = $4.95
Ten Day Access = $15.95

What about maid service?
Homes are cleaned before your arrival and after your departure. Daily maid service or interim cleaning is available at an additional charge.

Who supplies linens?
Rental properties are furnished with clean linens on all beds and bath towels.

What supplies are included in the rental?
For your convenience, properties are equipped with kitchenware and supplies for everyday cooking and a STARTER SUPPLY of paper towels, and toilet paper.

What about grilling?
Our condos have gas, electric, or charcoal grills (check descriptions). Tenants are responsible for charcoal or propane if needed.

The resort has a community propane grill for larger gatherings on the patio behind the poolhouse.

What about house parties or noise complaints?
You certify that you have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations: if not, you will be asked to leave with no refund. Any complaints will be dealt with on an individual basis.

For the comfort of all of our guests, QUIET HOURS are at 10:00PM.

Are pets allowed?
Pets are not permitted.

Smoking
There is no smoking inside any property or on the patios. Unauthorized smoking is grounds for eviction without refund and/ or security deposit forfeiture.

Sales
Some of the houses we manage may be available for sale during your stay. If you are staying in a property that is for sale, every effort will be made to schedule showings on a turnover day so as not to intrude on your vacation. Should a request be made to see the property during your stay, you will be contacted in advance by our property management staff, but the final decision is yours.
If you are interested in purchasing a home in Northern Idaho, we would love you help you. Please call 208-818-6307 to arrange showings.

Nearest Airport – Spokane International (GEG)

Mileage

Spokane, WA...........................50 miles
Seattle, WA............................328 miles
Boise, ID................................454 miles

Driving Directions: http://www.arrowpointresort.com/area-map.asp

Grocery Stores

The nearest full-service grocery stores to Arrow Point Resort are in downtown Coeur d'Alene ... 15 miles from Arrow Point. Plan to do your shopping on your way to Arrow Point, if you would rather not make the trip back after your arrival.

§ Albertsons ……………….
(208) 664-9101
220 Ironwood Drive, Coeur d’Alene

§ Safeway …………………..
(208) 765-4311
121 Neider, Coeur d’Alene

For further information and maps for grocery stores in our area, please visit this link:
https://www.google.com/maps/search/grocery+stores+in+coeur+d'alene+idaho/@47.7017104,-116.7920745,13z/data=!3m1!4b1

Important Contacts
Visitor Information........1-800-292-2553
Local Kennel................1-208-773-6000
Road Conditions........1-888-IDA-ROAD

Parking
Garage parking has a clearance of 7’4”.
No RV or trailer parking onsite.

If you’re bringing a boat, call the resort
for moorage reservations. The nearest
public launch is eight miles north.

Boat Launch and Moorage (Boat Slip)
Here is information on launching and mooring your boat. No advance reservations are required for either facility.

Boat Launch Information

Carlin Bay Resort and Marina
(208) 689-3295
33917 South Highway 97
Harrison, ID 83833
Launch fee is $4, trailer parking is $8 a night

Arrow Point Moorage Information

Discovery Marina Moorage
208.665.6681
Nightly Rates
(6 nights or more will result in an overall discount of 10% for Moorage)
Covered Slip $50
Uncovered Side-Tie $35